Disclaimer

To safeguard your rights and clarify the responsibilities of both parties, Hairui Transport hereby issues the following disclaimer regarding related shipping matters. Please read it carefully:

I. Disclaimer for Cargo Nature and Shipping Risks

If sensitive items are shipped as ordinary goods, resulting in loss or shortage of goods, our company will not provide compensation. Please declare accurately in strict accordance with the nature of the items.

For fragile items, our company shall not bear liability for damages occurring during transit. We recommend requiring the seller to provide proper packaging protection. You may opt for wooden crate packaging to reduce the risk of damage.

II. Disclaimer for Transit Time

The transit times provided by customer service before purchase are for reference only. They are estimated times under normal circumstances, not the final transit duration, and do not include holidays. Delays caused by uncontrollable external factors—such as capacity overload at courier companies, severe weather, routine customs inspections, and destination port customs examinations—are beyond our control, and we cannot bear any losses incurred as a result. Please communicate and consult with customer service in advance.

III. Warehouse Responsibilities and Disclaimers

1. Compensation for Loss During Inbound: If loss occurs during the warehouse inbound process, our company will compensate based on the actual price of the goods, with a maximum compensation amount of RMB 600.
2. Storage Duration: The maximum storage period provided by our company is 3 months (90 days). Packages exceeding this period will be cleared and destroyed by our company without any compensation.
3. Food Packages: Food packages must be ordered on the same day they arrive at the warehouse. After we pack them, payment and shipment must be made on the same day. Otherwise, any damage caused by rodents due to prolonged storage in the warehouse shall be borne by the customer.

IV. Handling of Lost or Damaged Goods in Transit

Due to various uncertainties during transit or customs clearance—such as routine customs inspections, cargo holds, airport returns, and local delivery—goods may be lost, short-delivered, or damaged. Our company's handling regulations are as follows:

1. Compensation Standard for Purchased Insurance (Valuation) Service: If the insurance service was selected before shipment and a loss occurs, compensation will be based on the insured value of the goods.
   Example: A customer ships a laptop via Hairui International Express and purchases an insurance service at the time of ordering. The insured amount is RMB 10,000, the insurance rate is 4%, and the customer pays RMB 400 for insurance. If the goods are lost after arriving in Malaysia, Hairui International Express will compensate the customer RMB 10,000 as agreed, and the shipping fee will not be refunded. (Note: The insurance service only covers loss, not damage. It covers loss but not damage.)
2. Compensation Standard for Loss/Shortage Without Purchasing Insurance: In cases of loss, shortage, or incorrect delivery, the actual number of received items and missing items must be noted on the delivery receipt, and a photo of the receipt must be kept for records. You must report the issue to our relevant personnel within 24 hours of receiving the goods and provide evidence such as photos of the delivery receipt, goods, and weight. Once verified, compensation will be 5 times the value of the goods or 5 times the shipping fee, whichever is lower, with a maximum compensation not exceeding RMB 600. Shipping fees are non-refundable.

Supplementary Provisions

1. Matters not covered in this disclaimer shall be governed by relevant national laws, regulations, and international shipping practices.
2. Entrusting our company to provide transportation services constitutes acknowledgment that you have read, understood, and agreed to all terms of this disclaimer.
3. Our company reserves the right to revise this disclaimer based on business development and policy changes. Revised content will be announced through official channels and will take effect automatically upon announcement.